postmochi

Refunds and cancellation

Last updated 18 October 2026

Cancel any time in a few clicks. Here is when you get your money back.

Cancel a plan

  1. Sign in to Postmochi at app.postmochi.com.
  2. Open Settings, then Billing.
  3. Choose Cancel plan and confirm.

Nothing more is charged after that. You keep your plan until the end of the month or year you paid for, then your account moves to Free. Your brands, posts and uploads stay.

When we refund

  • Your first payment for a plan: a full refund if you ask within 7 days and used less than a fifth of that period’s AI credits. This applies once per account.
  • Monthly renewals: not refunded. Cancel any time before the next one and it will not be charged.
  • Yearly plans: ask within 14 days of a yearly charge, the first one or a renewal, and we refund it minus one month at the monthly price.
  • Credit packs: unused packs are refunded in full within 14 days of buying. Credits already spent are not refunded.
  • Mistakes: a double charge, a wrong amount or a charge after you cancelled is always refunded in full, whenever you tell us.
  • AI work that failed: credits for a picture, video or caption that did not come out are returned to your balance automatically.

Outside these cases a charge is not refunded, but you can cancel so it does not renew. We may decline repeated refund requests from the same person.

How to ask

  1. Email support@postmochi.com from the address you signed up with, with the subject “Refund”.
  2. Tell us which charge, by date or receipt number.
  3. We reply within 2 working days. Refunds go back to the card or account you paid with through our payment partner, the merchant of record, and usually arrive in 5 to 10 working days.

Please write to us before asking your bank to reverse a charge. It is faster, and a reversed charge can pause your account while it is looked into.

This policy is part of our terms of service and does not take away any right you have under the law where you live.